Refund policy

All wholesale orders are final sale. Because our wholesale merchandise is sold at reduced pricing for resale purposes, we do not accept returns or exchanges for change of mind, incorrect ordering, or overstock.

Damages, Defects & Shortages

Please inspect your shipment immediately upon receipt. If you receive a defective or damaged item, or if your shipment is short/incorrect, you must notify us within 5 business days of delivery at wholesale@katehewko.com with your order number, photos of the affected items, and a description of the issue. Claims submitted after this window cannot be guaranteed a resolution.

Approved claims will be resolved by one of the following, at our discretion: replacement of the affected item(s), credit toward a future order, or refund to the original payment method.

Non-Returnable Items

Any goods that have been worn, altered, or are no longer in original saleable condition (tags attached, original packaging) are not eligible for return or credit under any circumstance.

Cancellations

Orders may be cancelled or modified within 48 hours of placement, provided the order has not yet entered production or shipped. Once an order has shipped, it is not eligible for cancellation.

Restocking

Approved returns outside of the damage/defect window may be subject to a restocking fee of 20% and are subject to management approval.

Refunds

Approved refunds will be issued to the original payment method within three business days of approval. Please allow additional time for your bank or card issuer to post the credit.

Contact

For any questions regarding your order, damages, or an existing claim, please contact us at wholesale@katehewko.com